Privacy Policy
Last updated: April 4, 2026
LYV (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at getlyv.co (the “Site”).
1. Information We Collect
We collect the following types of information:
- Personal information: Name, email address, phone number, date of birth, shipping address
- Health-related information: Responses to our intake questionnaire, including lifestyle and wellness questions
- Payment information: Processed securely by Stripe. We do not store your full credit card number
- Usage data: Pages visited, device type, browser, IP address, collected via standard analytics
2. How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Personalize your product recommendations
- Communicate with you about your account or orders
- Send promotional messages (only with your consent; you can opt out anytime)
- Improve our Site and services
3. How We Share Your Information
We do not sell your personal information. We may share it with:
- Payment processors: Stripe, to process your payments securely
- Shipping partners: To deliver your orders
- CRM services: To manage customer communications
- Legal compliance: If required by law, regulation, or legal process
4. Data Security
We use industry-standard security measures including TLS encryption to protect your personal information. Payment data is handled entirely by Stripe and is PCI-DSS compliant. While we take reasonable precautions, no method of electronic transmission or storage is 100% secure.
5. Cookies & Tracking
We use cookies and similar technologies to improve your experience, analyze Site usage, and serve relevant content. You can control cookies through your browser settings, though disabling them may affect Site functionality.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, email us at support@getlyv.co.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Children’s Privacy
Our Site is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
10. Contact
Questions about this Privacy Policy? Email us at support@getlyv.co.